Privacy Policy

Mr Deliver ("we", "our", "us") provides a food delivery platform connecting users, vendors, and delivery partners. This Privacy Policy explains how we collect, use, and protect your information when you use our applications (User App, Vendor App, and Driver App).

1. Information We Collect

a) Personal Information
- Name
- Phone number
- Email address
- Address (for users and delivery)

b) Account Information
- Login credentials
- Profile details

c) Order & Transaction Information
- Order details
- Payment information (processed via third-party payment providers)

d) Location Information
We collect location data depending on app type:

User App:
- To show nearby restaurants and delivery availability

Vendor App:
- To manage store location and order processing

Driver (Delivery) App:
- We collect precise location data (GPS) in real-time, including when the app is running in the background, to:
  - Assign delivery orders
  - Track deliveries
  - Provide live location updates to users
  - Ensure accurate delivery completion

Location access can be controlled through device settings, but disabling it may affect core functionality.

e) Device & Usage Information
- IP address
- Device type
- Operating system
- App usage logs

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2. How We Use Information

We use collected data to:
- Provide and operate the service
- Process orders and deliveries
- Assign orders to delivery partners
- Communicate with users, vendors, and drivers
- Improve app performance and user experience
- Detect and prevent fraud

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3. Sharing of Information

We may share data with:
- Vendors (to prepare orders)
- Delivery partners (to complete deliveries)
- Payment providers (for secure transactions)
- Service providers (hosting, analytics, notifications)

We do not sell personal data.

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4. Data Retention

We retain user data only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes

Users can request account deletion at any time.

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5. User Rights

Users may:
- Access their data
- Update their information
- Request account deletion

Requests can be made via support.

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6. Security

We implement reasonable security measures to protect user data. However, no system is completely secure.

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7. Children’s Privacy

Our services are not intended for individuals under 13 years of age.

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8. Changes to Policy

We may update this policy. Continued use means acceptance of changes.

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9. Contact

For any questions:
Email: support@mrdeliver.com